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Resident Assistant
A built-in AI Chatbot for local governments that gives your residents quick self-service answers and your staff valuable time back.
Meet Your New 24/7 Resident Assistant
A built-in AI Chatbot for local governments that helps residents quickly find answers about meetings, departments, services, emergencies, and more without digging through pages of documents.
No extra fees, no complex setup, no training required.
Quick Answers.
Zero Hassle.
Always On.
Because our Chatbot is already integrated with your Munibit website and pre-trained on your website data and documents, residents receive accurate, real-time answers within seconds.
Save Staff Time & Improve Public Satisfaction
Reduce phone calls and emails by giving residents self-service answers from your Resident Assistant AI Chatbot.
A win for both staff and residents!
Real Use Cases for Local Governments
Emergency Info Anytime
During storms or urgent events, residents can get answers instantly without overwhelming phone lines. The Resident Assistant shares updates, closures, alerts, and service changes 24/7.
Quick Service Assistance
Residents can quickly get answers about trash pickup, utilities, park hours, office hours, and more. The Resident Assistant pulls info from your website so staff don’t have to repeat the same questions.
Easy Agenda & Minutes Search
Instead of scanning long PDFs, residents can ask simple questions about meetings and immediately get the details they need.
Find the Right Contact
Whether it’s billing, reporting an issue, or finding a local business, the Resident Assistant directs residents to the right department or person in seconds.
Frequently Asked Questions
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The AI Chatbot (Resident Assistant) is fully integrated into your Munibit website and uses your existing website content to answer questions. It reads all your website content like minutes, agendas, forms, directories, and service pages to provide clear, accurate responses quickly. There’s no external document uploading, configuration, or manual training required.
*Does not read 3rd party embedded content. -
Yes. The AI Chatbot is free with every Munibit website. There are no add-on fees, subscriptions, or usage charges. It’s built in from day one so your community can start benefiting immediately.
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Yes. The Resident Assistant Chatbot can search your uploaded documents like minutes, agendas, and other PDFs to give residents specific answers without having to look through the entire document. It’s an easy way to help residents find the exact information they need.
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Yes. During storms, outages, boil-water notices, or other urgent events, residents can use the Resident Assistant Chatbot to get up-to-date information without overwhelming phone lines. It offers 24/7 support and can direct people to alerts, closures, and emergency instructions right on your website.
Your website content must be up to date in order for the chatbot to pull current information. -
The Resident Assistant includes built-in AI chat, automatic data integration, document search, directory lookup, mobile-friendly design, privacy-focused architecture, and 24/7 resident support. It reduces call volume, supports staff, and provides instant access to common municipal information.
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Anytime you update pages, upload documents, or add new information to your Munibit website, the Resident Assistant automatically incorporates those updates. There’s nothing to sync or configure. It’s always aligned with your latest content.
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Yes. Most resident questions are repetitive, such as billing, office hours, permits, or meeting details. The Resident Assistant Chatbot answers these quickly, which significantly lowers call volume and reduces the number of emails staff need to respond to.
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Yes. The Resident Assistant uses your local directory to guide residents to the correct staff member, department, or local business. It can provide names, phone numbers, and service details in seconds as long as the information is listed on your website.
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Yes. The chatbot is built directly into your Munibit website. Nothing is indexed externally, and all information stays within the secure Munibit platform.
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Yes. The Chatbot tool is built for small municipalities with populations under 10,000. It’s simple to manage, affordable, and eliminates the need for expensive enterprise AI tools that require extensive setup or configuration.